Privacy Policy

Last Updated: November 29, 2025

This Privacy Policy outlines how Fiorenne (“we,” “us,” or “our”) collects, uses, and safeguards your personal information when you visit Fiorenne.shop (the “Site”) or use any of our services. By accessing or using our Site, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We collect information to fulfill your orders, improve your experience, and provide reliable service. The types of information we may gather include:

Personal & Contact Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

Order & Transaction Information

  • Products purchased

  • Order history

  • Payment status
    (We do not store or have access to full credit card details — payments are securely handled by trusted third-party providers.)

Account Information (if you create an account)

  • Username

  • Password

  • Saved preferences

Customer Support Information

  • Information you provide when contacting our support team

Technical & Usage Data

Automatically collected through cookies and analytics tools:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Time spent on our Site

  • Click and navigation behavior

2. How We Use Your Information

We use your information to ensure smooth operations, fulfill your requests, and provide an exceptional shopping experience.

Order Processing & Delivery

  • Confirming and fulfilling orders

  • Processing payments

  • Providing shipping notifications

Customer Support

  • Responding to questions and support requests

  • Resolving issues

Improving Our Services

  • Analyzing website performance

  • Enhancing product offerings

  • Personalizing your shopping experience

Marketing & Communication

  • Sending promotions, announcements, and product updates
    (You may unsubscribe at any time.)

Fraud Prevention & Security

  • Detecting suspicious or harmful activity

  • Protecting the safety and integrity of our Site

3. How We Share Your Information

We do not sell your personal information. However, we may share it with trusted partners when necessary:

Service Providers

We work with third parties who help us operate our business, including:

  • Payment processors

  • Shipping carriers

  • Analytics and advertising platforms

  • Customer service providers

Legal & Compliance

Information may be disclosed if required by law or necessary to protect our business, customers, or the public.

Business Transfers

If Fiorenne undergoes a merger, acquisition, or restructuring, your information may be transferred as part of that process.

4. Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Remember your cart and preferences

  • Improve site speed and functionality

  • Analyze browsing behavior

  • Deliver relevant advertisements on other platforms

You may disable cookies through your browser settings, but some features may not work correctly.

5. Data Security & Storage

We use industry-standard security measures to protect your personal data. While we take reasonable precautions, no online system is completely secure.

We retain information only for as long as necessary to provide our services, meet legal obligations, resolve disputes, and maintain business records.

6. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access the personal data we hold

  • Request corrections or updates

  • Request deletion of your information

  • Opt out of marketing communications

  • Restrict or disable cookies and tracking technologies

To exercise these rights, contact us at:
📧 support@fiorenne.shop

7. International Data Transfers

If you access our Site from outside the country where we operate, your data may be transferred to and processed in jurisdictions with different data protection laws. We take reasonable steps to ensure your information remains protected.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically. When updates occur, the “Last Updated” date above will be modified. The latest version will always be available on this page.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you may contact us at:

📧 support@fiorenne.shop

Thank you for choosing Fiorenne. Your trust means everything to us.